• Payment - We PayPal and Google Checkout on the web.  To use your credit card, please call us at 818.705.0203. 
• Open account terms are Net 30 days.  To establish an open account, please download our credit application and e-mail or fax us your application.  For more details, click here.
• Retail orders shipping to California are subject to a sales tax of 9.75%.
• To place an order by phone, please call 818.705.0203.  You can also fax your order to 818.705.7893.
• Back Order Policy.  If an item is out of stock, we will automatically back order your item UNLESS requested by you otherwise.

• Warranty issues and manufacturer restrictions prevents us from shipping certain products to all geographical locations. 
• International customers are responsible for all additional fees acquired through customs.
• We require wire transfer payments for orders outside US and Canada.

• In-stock items ship within 24 hours.  If you have any special requests, (i.e. expedited shipping), please call us at 818.705.0203 and speak to one of our customer representatives.
• Most items ship FOB Reseda, CA.  Some products are shipped from the manufacturer and freight is billed from that location.
• We offer shipping via UPS Ground, 3-day, 2-day and Next Day Air.  Default shipping is UPS Ground.  We also offer FedEx and USPS.  Please let us know if you have any specific preferences. 
  
• Shipping Surcharges (oversize and two package products)
  • 45-49lbs - $20.00/per item
  • 50-54lbs - $30.00/per item
  • 55 and above - $40.00/per item
    
• For international shipments, customers is responsible for all custom fees and tariffs

• From date of purchase, the product is under a 180-day warranty although some items (i.e. portable hand sealers) fall under a 90-day warranty.  Please ask us if you are unsure about the warranty.   Warranty does not include consumables.
  
• During the warranty period, if any damage is caused by users who do not operate the machine strictly according to instructions, and maintain or take apart the machine privately, this damage will not be covered under the warranty.  We will still repair the machine on the condition of charging a fee.

• NO MERCHANDISE MAY BE RETURNED FOR CREDIT OR REPLACEMENT WITHOUT PRIOR AUTHORIZATION.  Please contact us at returns@sealersales.com to initiate the process.
• Request for returns must be submitted within 10 days after receipt of merchandise.  Please have your invoice number available when you request a return authorization so that your account will receive the proper credit.
• After we have issued an RA#, a completed copy of the RA Form must be emailed or faxed to us prior to the return shipping of the item.
  
• All merchandise must be returned in good condition with original parts and in the original carton and shipping box to receive credit.
• We charge a 15% merchandise restocking fee which will be assigned to returns that are not defective.
• All call tags and freight charges are the responsibility of the customer for returns unless the item is defective or the item was shipped incorrectly.
• Excessive returns will not be accepted. 
• Once a return is received the refund process will take no more than 10 days.  PayPal orders will be credited back to the PayPal account.  Google Checkout orders will be credited back to the Google Checkout account.
• To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number.  If we do not receive the product back and the customer does not have proof that the product was received by Sealer Sales we cannot issue a refund.  Valid proof of returning a product entails:  delivery confirmation or signature required.

• No claims can be honored if the merchandise is used, not in its original packaging, and if Sealer Sales is not notified immediately.

UPS Shipments

• Damaged Cartons.  At the time of delivery, do not remove contents until inspected by the delivery driver.  Be sure the driver notes damages on the delivery receipt and signs the notation.
• Concealed Damage.  Leave damaged merchandise in its original carton and hold for UPS inspection.  Notify UPS immediately so an inspection can be arranged.

Freight Shipments

• The ICC requires that the consignee (you) file a claim with the trucking company.  WE ARE NOT PERMITTED TO FILE FOR YOU.